My Daraz Payout is not Matching with Asaan Retail.

Hello, today we'll discuss an issue related to the "Daraz Payout is not Matching with Asaan Retail". How did this issue arise and what do you have to consider in order to resolve this discrepancy? 

You may face this issue after fetching the payments with your daraz seller account in Asaan Retail. This error may occur because of the multiple issues, for example: the order has multiple statuses (multiple shipments), a difference in Asaan Retail and Daraz status, etc. One of the issues that you may face is "Order is marked as voided or cancelled in Asaan Retail" but it's delivered to you by Daraz seller centre. It's because you may have manually changed or updated the statuses on Asaan Retail.

In order to resolve this, you have to perform these steps:

1) Review the reports from the notifications as soon as the payments are fetched in Asaan Retail. You can download the reports by clicking on the "here" button.

2) After downloading the report, go through each and every row and column thoroughly.

3) If you find any errors or messages, copy the external IDs from the CSV and search for them on the sales order screen by using the filters.

4) After that, the order will be displayed on your screen. Try to sort out the issue because of that reason, the discrepancy occurred in the payments.

5) After making the required changes, click on the "Sync with Daraz" functionality, as it'll change the statuses according to your Daraz seller center.

 

6) Then, fetch the payments again in order to omit the discrepancy in the payout on Asaan Retail. Your payments will be recorded in your chart of accounts without any discrepancy.