TABLE OF CONTENTS

• Overview
• How to Fetch API Details from your Call Courier Account?
• How to Integrate your Call Courier COD account?
• How to Ship an Order with Call Courier?

Overview

Courier integration in Asaan Retail helps you automate your order fulfillment process and push delivery status to your Shopify or WooCommerce marketplace (if Order Status Sync is enabled). By integrating courier service with your Asaan Retail platform, you can ensure smooth and hassle-free sales cycles without manually changing the order status in Asaan Retail or different sales fronts.

Some of the significant features and use cases of integrating courier with your Asaan Retail account include:

• Keep order statuses synced on Shopify or Woocommerce stores.
• Send SMS and email updates of order status to customers.
• Reconcile payments and finances with the courier.
• Track order status
• Bulk booking with Couriers
• Print shipping labels & invoices in bulk

In this article, we will cover:

• How to integrate your Call Courier COD account?
• How to Ship an Order with Call Courier?

How to Fetch API Details from your Call Courier Account?

For Call Courier integration, you just need your ID from which you login to your 'Call Courier' account i.e 'Login ID' as highlighted in screenshot below:

How to Integrate your Call Courier COD account?

Step-1: Log in to the Asaan Retail portal.

Step-2: Hover your cursor to the flyout menu on the left and click the settings icon (3rd from the bottom).

Or you can access settings by typing Settings in the search bar on the top.

Step 3: In the new window, click on the Integrations tab.

Step 4: Scroll down and find the Call Courier courier panel. Click on the Call Courier courier panel.

Step 5: In the pop-up window, enter your:

• Account Nickname - (It is recommended to use a logical and relevant nickname for your courier to avoid mistakes while dealing with multiple COD courier accounts)
• Email - Optional
• Mobile no - Optional
• Landline no - Optional
• Address - Optional 
• API Details (Provided by the courier service)
  • Login ID (your account ID)

Step 6: After adding all your details and API attributes, click on Test Connection.

Turn on the Auto Sync to fetch the delivery status from TCS and update the order status in Asaan Retail and Third parties like Shopify or Woocommerce. It will help you automate the process of updating the delivery status of your order. For example, once the order state changes from ‘RTS’ to ‘Shipped,’ the stock for the items booked under the specific order will automatically be adjusted and deducted from your inventory.

Step 7: If the connection is established successfully, click the ‘Save’ button, and your Call Courier COD account will be integrated successfully.

How to Ship an Order with Call Courier?

Step 1: Create a sales order and update the delivery status to RTS.

(Learn how to create sales order in Asaan Retail)

Step 2: Select the order(s) and click the “Bulk Actions” button on the right. Then, click “Book with the courier” from the drop-down menu.

Step 3: In the pop-up window, choose the courier using the name you saved as your courier account. Then, click “Book.”

Your orders will be booked with the courier.

Note: If it fails to book couriers successfully, check the notification bar and download the report to identify the error(s). Fix the error(s) as directed (such as missing shipping data, missing parcel/product(s) weight, the order in the pending state, etc.).

Step 4: Complete the sales order lifecycle manually or Sync with the courier.

You can also book the order with a courier individually by clicking on the order number > Courier tab > Select the courier > click the ‘Select’ button.

Fill in the Shipment Details (Consignee Details and Parcel Details):

Fill in the ‘Consignee Phone Number’, ‘Consignee Email,’ and other details under Consignee Details. If not available, enter ‘N/A.’

Fill in the ‘Weight (KG),’ ‘Product Details,’ and ‘Remarks’ under Parcel Details. If not available, enter ‘N/A.’

On successful booking, you will be assigned ‘Tracking ID’:

The booked order can be viewed under ‘Today’s Booking’ on Call Courier Dashboard (http://cod.callcourier.com.pk/Reports/NewMyBookings)

You can also check the shipment's current status and cancel the booking by clicking on the order number > Courier tab. For instance:

Learn more about how to cancel orders in Asaan Retail