Create, Manage & Restock Delivery Failed Orders

TABLE OF CONTENTS

• How to manually mark an order as delivery failed
  • Step 1: Create a new sales order in Asaan Retail
  • Step-2: Once your order is packaged and ready to ship, click on the Red-coloured Pending button under the delivery status column > Choose Ready to Ship  > Click Update
  • Step-3: Once your order is shipped and is on its way to its destination, click on the Red-coloured Ready to Ship button under the delivery status column > Choose Shipped > Click Update.
• How to Restock order items back to inventory
  • Step 1: Click on the Restock option under the Deliver Failed icon.
  • Step-4: In the pop-up window, you can select the quantities of order items you want to restock. Then, click the Save button below
• Managing Delivery Failed orders from Daraz or Courier

In this article, we will cover:

• How to manually mark an order as ‘Delivery Failed’
• How to ‘Restock’ order items back to inventory
• Managing ‘Delivery Failed’ orders from Daraz or Courier
  
  

How to manually mark an order as delivery failed

Step 1: Create a new sales order in Asaan Retail

Step-2: Once your order is packaged and ready to ship, click on the Red-coloured Pending button under the delivery status column > Choose Ready to Ship  > Click Update

The order status will change from Pending to Ready to Ship.

Step-3: Once your order is shipped and is on its way to its destination, click on the Red-coloured Ready to Ship button under the delivery status column > Choose Shipped > Click Update.

The order status will change from Ready to Ship to Shipped.

Step-4: Click on the Orange-coloured Shipped button under the delivery status column > Choose Delivered Failed > Click Update.

The order status will change from Shipped to Delivery Failed.

How to Restock order items back to inventory

Step 1: Click on the Restock option under the Deliver Failed icon.

Step-4: In the pop-up window, you can select the quantities of order items you want to restock. Then, click the Save button below

Your delivery status will change from Delivery Failed to Restocked. (The items that failed to deliver will be restocked in the inventory automatically).

Learn how to refund payments for delivery failed orders (paid in advance), here. (Link to Blog: Create, Manage, and Return/Refund Delivered Orders)

Managing Delivery Failed orders from Daraz or Courier

If the automation feature for 'Order Status Sync' from Courier or Daraz is activated, then Delivery Failed orders from Daraz or Courier will automatically change their status to the delivery failed. You can restock the order items later once they're received back at their respective inventory location.

Learn more about the “Order Status Sync” feature in orders imported from Daraz or booked with the Courier.